Returns must be requested within 5 business days of delivery or pickup. Customers are responsible for return shipping charges. 

Items must be:  

• Unused  
• In original packaging  
• Clean and in resalable condition  

Coffee returns are only allowed under limited circumstances and are subject to restocking fees. 

Restocking Fees 

All coffee is roasted to order. Approved un-opened coffee returns will be subject to a 20% restocking fee. This fee does not apply to product damaged in the delivery process, past its best-by date, or affected by a manufacturer defect.  

Damaged or Incorrect Orders 

If an item arrives damaged or incorrect: 

• Please fill out a return request form within 5 business days of receiving your order. 
• Form at: wholesale.counciloaksupply.com/returns/
• Photos of the damaged items and packaging are required.  
  
  

We will work with you to resolve the issue as quickly as possible.  

If notification is made after 5 business days from delivery, no adjustments will be authorized. 

Delivery Carrier Damage 

In some cases, shipping carriers may repackage damaged boxes during transit. If you receive an order that appears repacked or damaged, please fill out a Return Request Form withing 5 business days of delivery at  www.counciloaksupply.com/returns. 

Non-Returnable Items 

The following items are non-returnable: 

• Opened consumable products  
• Custom or special-order products  

Return Process 

To start a return request within 5 business days of delivery or pickup customer’s must provide the information below when filling out our return request form at:  www.counciloaksupply.com/returns

• Sales Order Number  
• Item(s) requested for return  
• Reason for return  
• Photos, if applicable (required for damaged or incorrect items)