Customer Service

At Council Oak Supply, we take pride in providing exceptional customer service to ensure your experience with us is smooth and satisfying. Our dedicated team is here to assist you with any inquiries or concerns you may have.

Shipping & Delivery

When you place an order with Council Oak Supply, you can trust that your items will be carefully packaged and promptly shipped to your specified address. We offer reliable and efficient delivery services to ensure your cafe supplies reach you in a timely manner. Tracking information will be provided so you can stay informed about the status of your shipment.

Privacy & Security

Your privacy and security are of utmost importance to us. We adhere to strict privacy protocols to safeguard your personal information. You can shop with confidence knowing that your data is protected and will not be shared with third parties without your consent. Your trust is our priority.

Returns & Replacements

We stand behind the quality of our products. If you encounter any issues with your order, our returns and replacements process is designed to make things right. Contact our Customer Service team within 30 days of receiving your order, and we'll guide you through the process to ensure your satisfaction.


Placing an order with Council Oak Supply is a straightforward process. Browse our wide selection of cafe supplies, add your desired items to your cart, and proceed to checkout. If you have a Council Oak Supply account, you can conveniently track your ordering history and streamline the process using our My Order Form tool.

Payment, Pricing & Promotions

At Council Oak Supply, we offer competitive pricing for high-quality cafe supplies. We occasionally run special promotions and discounts to provide you with even greater value. We accept secure payment methods to make your shopping experience seamless and hassle-free.

Viewing Orders

With your Council Oak Supply account, you can easily view your order history and track the progress of your current orders. Stay updated on the status of your cafe supplies and ensure you have everything you need to keep your business running smoothly.

Updating Account Information

Maintaining accurate account information is essential for a seamless shopping experience. Easily update your contact details, shipping address, and other relevant information in your Council Oak Supply account settings. This ensures that your orders are processed accurately and delivered to the right location.

We are committed to serving you with excellence and addressing any inquiries or concerns you may have. Feel free to reach out to our dedicated Customer Service team for assistance at any time. Your satisfaction is our priority at Council Oak Supply.